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Ordering & Shipping

Online: You can buy cases of 6 directly from our website. We offer free shipping with all orders within Ireland and the UK!

In Store: If you want to grab individual bowls, you can find us in a store near you. Have a look at our store locator for your closest retailer.

We try our best to ensure your fiid arrives within 3-5 business days after you order. Delivery times will be affected by Public Holidays and weekends - if your order is placed after 12 noon on a Friday, it will be dispatched for shipment on the following business day (usually Monday except for public holidays). Look out for a tracking number from aloha@eatfiid.com for more details of your orders' journey :-)

You can order from most countries in Europe! If shipping is not available to your specific country, get in touch via email (aloha@eatfiid.com) and we'll try our very best to facilitate you. Plus we offer free shipping with all orders from customers in the UK and Ireland!

All prices listed on our website are in EUR. If you are ordering from the UK, there is an option on the site to see the price in GPB but your checkout will be done in EUR at the final stage. 

Exchange rates are determined by your credit card company and the amount charged will be based on the exchange rate between EUR and GBP at the time of purchase.

We cannot provide refunds based on dissatisfaction with exchange rates. We recommend consulting with your bank or credit card issuer to verify exchange rates before purchase.

Not totally in love with your fiid? We stand firmly behind our products and will always do our best to make it right. If you are dissatisfied with one of our products and would like to request a refund or replacement please send an email to aloha@eatfiid.com with your name, order confirmation number and reason for the request, within 30 days of when you receive the product.

We may require proof of purchase if we can’t verify your order.

If the product you received expires within 1 month, was damaged in transit, or is otherwise defective, we will replace it with a similar version of the product at no cost to you.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

At the moment we can only facilitate orders of cases with single flavours. We are working hard to change this over the next few months to make it easier to order a variety of bowls as part of your plan. Rest assured, this is a high priority for us so we will make it happen. 

In the meantime, you can buy your Sample Box to try all three flavours here or pop into any of our retail stockists to pick up a single bowl. For your closest stockist click here

Subscriptions

Never ever be without good, nourishing food again. Our subscription plans are designed to keep you fully stocked so you have fiid on hand whenever you need it. 

How does it work:

1 - Choose from either one, two or three cases to be delivered each month. You save and get free shipping included too - no brainer if you ask us 

2 - Select which of our three editions you want included in your box. Each case contains six bowls

3 - We’ll ship it to you on the same day every month so that you always have some nourishing food at hand when you need it most

4 - Heading away or you want to mix up your order with a different edition? You can adjust your subscription, postpone or cancel it at any time, no stress

Bowls

We only use wholefood, plant based ingredients that you would use to cook yourself at home. There’s no additives or preservatives in our bowls; just simple, natural, vegetables, beans, legumes, herbs and spices. Everything we make is suitable for vegans and vegetarians. For detailed ingredients of each of our bowls click below:

Italian Sundried Tomato and Lentil Ragu

Smoky Mexican Black Bean Chilli

Hearty Moroccan Chickpea Tagine

We don’t add any sugar to our bowls so all sugar is naturally occuring in the ingredients with nothing refined.

Yes, all fiid products are certified gluten-free by ALS laboratories. All of our ingredients are naturally gluten-free and our bowls are made on a gluten free line in our facility to avoid the risk of cross contamination.

Yes, we only use non-GMO ingredients in all our bowls.

No. While we have made a conscious effort to use only non-GMO ingredients in our bowls, we are not currently pursuing organic certification. Right now our number one priority is creating delicious, nutritious and natural food while keeping our products accessible to everyone. By choosing organic ingredients, our price point would have been prohibitive to a lot of people and that’s not what we are about. In saying that, it is something we would like to start exploring down the line as we grow and it makes sense.

Our manufacturing process and all product produced on our equipment are free from all major food allergens. This includes, but is not limited to, peanuts, wheat, gluten, soybean, tree nuts, sesame, fish, crustacean shellfish, milk, eggs, celery, mustard, and food colouring.

The only exception to this is the Italian Sun-dried Tomato and Lentil Ragu. This bowl contains celery which some customers may have an intolerance to. 

Our bowls are produced in Holland. We are so lucky to work with a world class manufacturing partner who is as committed to healthy, natural food and sustainable production as we are. We <3 them!

Corn starch, sometimes also called corn flour, is a carbohydrate extracted from the endosperm of corn. We use it in a number of our bowls to thicken the consistency and you’ll find it in many of your favourite healthy sauces and soups in the supermarket. It’s a very tiny percentage of each dish and because cornstarch is made using only corn and contains only carbohydrates, it is gluten free. However if you do have an allergy to corn we would advise that you seek the advice of your doctor before eating fiid.

All of our bowls have a shelf life of 12 months from date of production. You’ll find the Best Before date on the back of pack. They can be stored at room temperature and do not need to be chilled making them perfect to keep on hand in your desk at work, in the cupboard at home or the glove compartment of your car for when you need it most.

The bowls are already cooked and can be enjoyed hot or cold. When cold, they are the perfect accompaniment to a barbeque or with nachos!

Absolutely. All our bowls have instructions for heating in both the microwave and on the hob at the back of the pack.

General

Fiid is pronounced fee-d like seed or need.

No way José! We love food so much and that was part of the reason why we created fiid in the first place. Our founder Shane was tired of grubby sandwiches and lack lustre take out food when stuck for time and developed fiid so he would never have to buy one ever again!

It couldn’t be easier. Simply tear a 3cm opening on the top of the pouch, pop it into the microwave for 2 minutes, decant into your favourite bowl and hey presto - deliciousness!

Fiid was never designed as a diet product. Instead, it’s a wholefood, natural and healthy option when looking for something quick and convenient. If you choose to replace less nutritious meals with fiid, it may help your overall diet.

It is important to stress that everyone has totally different nutritional needs. If you are looking at making adjustments to your diet to benefit your overall health, I would recommend speaking to a professional like a registered dietician or your doctor.

We didn’t create fiid as a weight loss tool and so it shouldn’t be looked upon as that kind of solution. Instead, think of fiid as a really handy meal when you need it.

All of our bowls have a shelf life of 12 months from date of production. You’ll find the Best Before date on the back of pack.

We make each fiid using a classic French cooking technique called Sous-vide which dates back to 1799 and was perfected in the 1970s. The method involves placing food into a pouch and cooking in a water bath from 45 to 65 minutes at a very specific regulated temperature. This not only ensures that our bowls are cooked to perfection but any bacteria or germs are killed off and prevented from developing again making the bowls.


Why did we choose this method? Frankly we were sick of the amount of food waste generated in the fresh and chilled aisle of the supermarket. Globally 1,300,000,000 tonnes of food is wasted every year and in Ireland alone 1 million tonnes of food is thrown away by Irish businesses and households every year. We didn’t want to contribute to this problem anymore and saw the sous-vide technique as the solution. It ensures that our bowls are cooked to perfection and dramatically reduces food waste for both you and us.

All of our products are shelf stable and so can be stored at room temperature and do not need to be chilled making them perfect to keep on hand in your desk at work, in the cupboard at home or the glove compartment of your car for when you need it most.

Yes! We use 100% plastic ALOPET and it is completely BPA free.

Yes! Our pouches are capable of being recycled. They are made of c/ccp, a composite plastic material and officially fall under recycling symbol 7. 

Unfortunately not all kerbside recycling services accept soft plastic so it's worth double checking with your own system to verify.

Trust me when I say that sustainability is very very high on our agenda. As a startup in 2019 it's essential for it to be. In the complex world of environmental friendliness single-use plastic is a significant issue but I'm sure you'll agree that it's not the only one. 
To put things in context, I'll give you a brief background to the company. I started my original business over 2 years ago when I created a range of fresh meal pots. These were sold in plastic pots (fully recyclable) with a compostable cardboard sleeve. The issue here is shelf life as is inherent with anything fresh. We had 30 days shelf life without the use of preservatives and additives but it wasn't enough to prevent the dumping of 10% of our stock each week. This is normal for big companies and small, so it wasn't a case of scale. Going in and out of the back of supermarkets every day doing deliveries meant that I could see first hand the scale of things being dumped and it made me extremely uncomfortable - imagine commercial sized wheelie bins filled with uneaten food every day and you have an idea of what I saw. Add to this the fact that as a company we are committed to providing a meal to a chronically hungry child for every product sold and you have a pretty heart breaking situation. It didn't sit well with me that we were helping work towards ending food poverty in some of the world's poorest countries when so much of the stuff was going to waste in our back gardens and people were choosing to ignore it
I did a bit of digging and found that in Ireland alone over 1 million tonnes of food is thrown out every year. In the UK its 6.6 million tonnes, 70% of which could have been eaten. Think about that for a second - all the energy, resources and carbon used to produce that food is also wasted and the packaging, whether recyclable, compostable or not, all goes to landfill. 
A few more points on the global food waste issue: Globally 1.3 billion tonnes of food is wasted per year
One third of food produced for human consumption globally is wasted 300 million barrels of oil is used each year to produce food that is wasted  Farmland the size of China, Mongolia and Kazakhstan combined is used every year to produce food that is never actually eaten The blue water footprint of food that is wasted is 250 cubic km which is the equivalent to 3 times the volume of Lake Geneva  References: Food and Agriculture Organisation of the United States / United Nations Convention on Climate Change / US Environmental Protection Agency / United Nations Environment Program So, while the plastic issue has similarly harrowing statistics and data, food waste is the problem we have decided to tackle first. 
In order to extend the shelf life (we now have 12 months) and avoid adding to the mountain of food waste being produced we needed to use a particular technology called Sous Vide - this is the same process that is used to make canned foods ambient and long life naturally. It kills all bacteria while cooking the dish to perfection and maintaining freshness without the need for refrigeration. For this to work effectively it's imperative that the packaging has the necessary barriers to stand up to heat and pressure of the cooking process. Hard plastic tubs simply don't work - they burst, warp and explode. Biodegradable (our first choice, naturally) is a complete no-no as it would just disintegrate. 
Currently a recyclable flexible pouch doesn't exist but it's coming. We know of 4 manufacturers that we've spoken to that are working on it (pressure from big supermarkets helps) but it's not going to happen overnight. As soon as we can preserve our meals in a recyclable pouch we will do it and that's a promise from me. 
Beyond the food waste issue however, there are some ways that our packaging is preferable to hard plastics and these are listed on the back of pack, as you've seen - 70% less plastic is used in the production of the pouch, 9 times less trucks are required for transportation when compared to an equivalent volume plastic pot. 
While I totally understand your concerns with recyclability (which are very valid and shared by me), as a tiny 2-man company 12 months into its existence with no funding beyond our own initial investment, we can't possibly have a solution to every problem at our scale. We've chosen to prioritise food waste at this point because it's something that we have the capacity to address and have an impact on. The next big thing for us is packaging sustainability but we're not there yet. 

How Donations Work

Life is a little overwhelming right now. You feel it. We feel it. Everyone feels it. But perhaps no one feels it more so than our friends and family working overtime as healthcare professionals on the front line. We know many of  you want to express your gratitude for the hard work being carried out in hospitals across the country so we decided to create a way for you to donate a case of fiid to a hospital of your choice. 

How does it work?

  1. Click the donate box at the bottom of your order to add to cart
  2. Write the name of the hospital to which you’d like us to send
  3. Complete the order by following the payment steps
  4. We’ll send the meals by courier to your hospital along with a note of encouragement to let them know how much we appreciate them